Cancellation Policy

Cancellation Policy


We promote a relaxed environment; however, for efficient use of a doctor’s time, we enforce our Cancellation Policy. We accept phone calls and emails 24 hours in advance to cancel appointments as stated below.

  • For New Patient Appointments: There is a $100 charge for not cancelling within 24 hours of your scheduled time. You will be sent a bill.

  • For Existing Patients, there is a $50 charge for no-shows for scheduled treatments – InterX, Re-Exams, and VSR  Concussion Assessment and Rehabilitation.

  • Emails are accepted as cancellations – must be time-stamped 24 hours before your appointment. Address your cancellation email to swilliams@onesourcehw.com.